Return & Refund Policy

Lookiam.com refunds are divided into the following situations

In order to let you have the best shopping experience and buy high-quality Bluetooth Glasses, we will strictly control the manufacture and transportation of Bluetooth Glasses, and check them carefully before shipping. We will use the best way to protect the Bluetooth Glasses from damage during shipping. Please check carefully when you receive the Bluetooth Glasses. If you find any quality problems caused by non-human factors such as damage, please do not use it. Please take a good photo and contact us via info@lookiam.com within 7 days. It is confirmed that the product has quality problems. We will return or replace another Bluetooth Glasses.

Our customer service representatives will work with you to find the best solution for your situation by replacing the original item or providing a refund. It will charge a 50% restocking fee. we can’t refund it if you have used the Bluetooth Glasses.

We do not offer refunds for any other reason other than a product damaged on arrival. However, in the event, you receive a defective product, please feel free to contact us within 24 hours. It is important to include as much detail as possible including any images and videos, in which case email us at info@lookiam.com . We can then work to resolve the issue. so, you must check the Bluetooth Glasses carefully before using them after receiving them. this is very important.

If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.

We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

Order processing usually begins within 12 hours of receiving your order, so please make sure your order is correct before hitting the submit button.
If your order doesn't ship and you want to cancel it, all your money will be refunded.
If your order has shipped and you still wish to cancel, you will be charged a 20% cancellation fee.

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.